I don't blame the individual support reps-Dropbox the company needs to make sure its employees are prepared to answer user questions, especially in advance of major changes that will inevitably lead to a rise in user complaints.

But when Dropbox rolled out a major change to its Mac application, it had support reps replying to Mac users without knowing what they were talking about. As a result, Dropbox's users have to explain to Dropbox employees how Dropbox's application works on the Mac.Īs a division of labor, it probably makes sense for some support reps to specialize in Dropbox for Windows, or Dropbox for Mac, or Dropbox for mobile devices, etc. Instead, I learned something both frustrating and fascinating: there are numerous Dropbox support employees who apparently have never used their company's Mac application and do not understand how it works. You can report any issues or feedback to our support team through /support or in the Dropbox Community.Further Reading Dropbox silently installs new file manager app on users’ systems How do I report an issue or bug with Dropbox’s support for Apple silicon? If the value for this column reads Apple, Dropbox is running natively on Apple silicon.Click the CPU tab at the top of the window.On the drop-down menu that appears, click Activity Monitor.Press Command + the spacebar on your Mac keyboard to launch Spotlight search.To determine if Dropbox is running on Apple silicon: How can I check if Dropbox is running natively on Apple silicon?

If this doesn’t happen, you can click on the latest stable build and manually download the Offline Installer (Apple silicon) file. FAQs about Dropbox support for Apple siliconĭo I need to re-download Dropbox or change my preferences to get full support?Īll users with Apple silicon devices should receive the native version of Dropbox automatically. All users with Apple silicon devices will receive the native version of Dropbox automatically. Dropbox natively supports Mac computers with Apple silicon, leveraging its improved performance and efficiency to run seamlessly on your Mac device.

Dropbox desktop app mac